Frequently Asked Questions (FAQs)

If your question is not answered below, please contact us.

What is wrong with my computer?

How can I tell if I have viruses, spyware, or malware, and how do I get rid of them?

Can you remove viruses, spyware, malware, and other harmful programs from my computer?

What is wrong with my computer?
This is the hardest question to answer. In order to diagose your problem, please dee our diagnosis service. There are literally thousands of different problems that can occur with a Windows computer, but we will find out why yours is not working the way you want it to!

How can I tell if I have viruses, spyware, or malware, and how do I get rid of them?
If your computer has been running much slower than when you first purchased it, there is a good chance that your PC is infected. When a virus infects your computer, it uses system resources, which means that the rest of your programs will not run at their full capacity.

Can you remove viruses, spyware, malware, and other harmful programs from my computer?
We offer a service to completely clean your computer of all infections by using a combination of utilities in a way which viruses are unable to stop. This is a better option than purchasing anti-virus software, which can miss some infections. Some viruses are able to force common anti-virus applications to ignore the infections. However, our service still finds and deletes those viruses!